- Choose the design, specification and components of your custom headlights on our website
- Pick the date of your booking
- Pay the deposit, and you'll receive confirmation of your order via email
- When your lights are ready to be posted out, we'll let you know and book collection for the headlights from our business premises via DHL - you'll then receive the tracking emails from DHL
- The remainder of your balance is due, which may consist of the headlight cost and/or shipping costs
- The refundable deposit for the exchange headlights is due, and we'll send over the agreement for you to sign to ensure that everything about the refundable deposit is clear. This will include the following terms & information:
- What is being sent out, and what isn't being set out as part of the exchange, and what items need to be swapped over from your existing headlights
- The deposit funds must be cleared from our side before sending out our exchange headlights
- Headlights must be transported via DHL on an insured service
- Your original headlights must be sent out back to us within 7 days from receiving the exchange headlights
- Both original headlights being sent to us must be OEM, not opened before, and non modified
- Both original headlights must have no damage to the casing
- Both original headlights internals must be intact with no physical damage, water damage or any other damage or missing components that hasn't been agreed prior
- Both original headlights lenses must be intact with no; damage, cracks, scuffs, chips, marks, paint overspray, microfracturing, or lacquer peel
- Both original headlight lenses can have age related pitting, but nothing excessive that affects beam pattern or general light output
- If both original headlights don't meet our exchange standard, a partial refund may be offered depending on condition
- Once the condition of the original headlights & return deposit amount has been agreed between us, the refund will be processed and returned to the original payment method within 3-5 business days
- When you receive the headlights, follow our exchange instructions found on on the website under the 'Guides' section
- Once you've taken out your old headlights, and have them ready to be sent back to us, we'll book a return collection from the same address via DHL
- Print off the return labels that you'll receive via email from DHL and attach one to the box, and the other needs to be handed to the DHL driver on collection
- When we receive your headlights back and checked the condition of then, we'll refund your deposit
- Send your social media usernames over to us along with photos, and we'll feature your car where ever we can!