When purchasing within the UK

We hope that you are happy with your purchase, however we know that sometimes you will need to return an item.

If you are unhappy with the goods for any reason (change of mind, incorrect product ordered, not as you expected), you have 14 days to contact us via email, and subsequently return your item to us. For any items returned to us within the above 14 days, they must meet the following criteria;
- Item(s) must not be devalued, damaged, abused, mishandled, showing signs of tampering and must be in a re-saleable condition
- Item(s) must include all original documentation, packaging, and be returned with all individual components

Once your item has been received, we will inspect the item to ensure that all prerequisites have been met before processing a refund (which doesn't include any shipping). Your refund will be returned to your original payment method within 5 business days.
If your returned item(s) do not pass our internal returns procedure, you will be advised that this is the case, and the items returned to yourself.

If your item(s) are faulty, you have 30 days to contact us via email, and subsequently return your item to us. For any items returned to us within the above 30 days, they must meet the following criteria;
- Item(s) must not be devalued, damaged, abused, mishandled, showing signs of tampering
- Item(s) must include all original documentation, packaging, and be returned with all individual components

Once your item has been received, we will inspect the item to ensure that all prerequisites have been met before processing a refund (which doesn't include any shipping). Your refund will be returned to your original payment method within 5 business days.
If your returned item(s) do not pass our internal returns procedure, you will be advised that this is the case, and the items returned to yourself.

Please note that if the security seal is broken on the item(s), then the product is classified as being in a non re-saleable condition.
It is your responsibility to ensure that all item(s) bought are the correct fitment for your vehicle.

If a fault develops with your item(s) within the first 6 months of owning it, we'll repair/replace the item(s) unless the fault is down to;

- Damage
- Abuse
- Mishandling (including mis-installation/incorrect installation)
- Tampering

The above section(s) do not apply if your item(s) are below the value of £42 as per online & distance selling.

When purchasing from outside of the UK

Due to the nature of these electrical speciality items, we do not accept returns or apply refunds.

If a fault develops with your item(s) within the first 12 months of owning it, we'll repair/replace the item(s) unless the fault is down to;

- Damage
- Abuse
- Mishandling (including mis-installation/incorrect installation)
- Tampering

Any & all taxes and customs due in the destination country are the buyers responsibility

1 year guarantee on all products/parts regardless of manufacturer or supplier. Not valid if the products show signs of tampering, mishandling, mis-powering, reverse engineering, disassembly, installation error (if not installed by us), or if the vehicle is involved in an accident.

1 year guarantee on all of services/workmanship. Not valid if the service show signs of tampering, mishandling, mis-powering, reverse engineering, disassembly, or if the vehicle is involved in an accident.

Your fitting date may be moved due to the following reason(s): Act of God, weather, staff resource issues. If we are unable to fulfil your booking date, you will be given at least 1 weeks notice and rebooked for our first opportunity. We may discount or supply a free upgrade for your headlight specification in return for moving your booking at short notice. We are not liable or responsible for any fees. charges or losses you may experience if your fitting date is moved.  

We own all media taken by team members of the vehicle in for the service(s) completed.

No refunds/partial refunds/contributions will be made for any free services that have not been carried out, or partially carried out (for example coding).

By ordering any of our products and/or services, you understand and accept everything outlined.