REFUND OF PRODUCTS OR SERVICES
We do not offer a refund on any services that we carry out, since each service we do is unique and bespoke to your specification & the cost of the service is a combination of our time spent along with products irreversibility installed. We do however, have a two year warranty on all of our services where applicable (as long as they haven't been tampered with). Products come with a one year warranty. Please see the terms & conditions/warranty on each individual page for more information.
If you've paid in full for your service in full prior to your booking, and want to cancel, there's a 10% cancellation charge which is due. This covers a portion of the time spent along with a portion of the costs of the products irreversibility modified to suit your required specification. The remainder of your payment will be refunded within 3-5 working days.
If you book a service(s) with us, and you opt to pay on the day, a non-refundable deposit is due on checkout.
The deposit will be 10% of your total balance due of the service(s).
If you're unable to make your appointment, we can re-arrange it for you, but will require a minimum of 7 full days from your appointment date in order to do this & we will only be able to move your booking slot a maximum of one calendar month from your original booking appointment. We will only reschedule your appointment 3 times (your initial booking date, and two additional) before cancelling your service and retaining the deposit in order to cover our time & costs associated with your service & booking.
If you miss your appointment without making any contact with us, your service will be cancelled at the end of your scheduled appointment, and your deposit will be retained in order to cover our time & costs associated with your missed service.