Refund & Returns Policy

Returns/Refunds & Guarantee/Warranty

Custom Headlights

Customisation Service

Due to the custom nature and speciality of these products & services, we do not accept returns, but will exchange any defective components as per our guarantee.

We do not offer a refund since each product & service is unique and bespoke. The cost of the product and service is a combination of our time spent along with our products/stock that have been irreversibly modified for your request.

This is in line with Government guidance on custom products. Our products/stock will be demonstrated to ensure that we can show they are not faulty.

Non-Refundable Deposits

A non-refundable deposit of 25% of your total balance is due on checkout of your custom headlights.

If you're unable to make your appointment, we can re-arrange it for you, but will require a minimum of 7 full days from your appointment date in order to do this & we will only be able to move your booking slot a maximum of one calendar month from your original booking appointment. We will only reschedule your appointment 3 times (your initial booking date, and two additional) before cancelling your service and retaining the deposit in order to cover our time & costs associated with your service & booking.

If you miss your appointment without making any contact with us, your order will be cancelled at the end of your scheduled appointment, and your deposit will be retained in order to cover our time & costs associated with your missed service.

The remainder of the payment (if applicable) will be refunded within 3-5 business days.

Cancellation Charges

If you've paid in full for your service in full, and want to cancel prior to your commencement date , there's a 25% cancellation charge which is due. This covers a portion of the time spent along with a portion of the costs of the products irreversibility modified to suit your required specification. The remainder of your payment will be refunded within 3-5 working days.

Road Legality

Our base custom headlight conversions are all road legal and will pass the MOT. If you have additionally selected components of the conversion that are for show use only (demon eyes or colour changing/chasing angel eyes for example), they are not for use on the public highway. You can only display white for DRL, parking lights, side lights, low beam, and high beam to the front of the vehicle. You can only display amber/orange to the front of the vehicle for the indicators/hazard lights. All other colours are illegal on the public highway, and for show use only.


Products & Services Guarantee/Warranty

1 year guarantee on all of services/workmanship. Not valid if the service show signs of tampering, mishandling, mis-powering, reverse engineering, disassembly, or if the vehicle is involved in an accident.

1 year guarantee on all products/parts regardless of manufacturer or supplier. Not valid if the products show signs of tampering, mishandling, mis-powering, reverse engineering, disassembly, installation error (if not installed by us), or if the vehicle is involved in an accident.

When fitting is opted for, bumper fitment will be as the vehicle arrived (at a minimum) as long as all the bolts, screws, clips and clamps (fixings) are present and correct when the vehicles arrives. If you are missing or have any damaged fixings, the same fitment cannot be guaranteed. Once a vehicle has left our premises, we cannot guarantee the bumper fitment or alignment - any issues must be raised on vehicle handover. Excess fitting/parts charges may be applicable for non factory fit vehicles, specifically on vehicles that have either; been involved in an accident, have had a previous poor bumper fit, have incorrect fixings present or incorrectly/poor fitting of aftermarket parts. We can additionally supply and fit brand new OEM fixings if in stock, or if advised beforehand. Work undertaken & vehicles left on premises at the owners risk. Wheels must be rechecked and retorqued 50 miles after fitting (if they are removed during the fit). Locking wheel nuts must be supplied on the day for the fitting to be carried out. Any snapped wheel bolts due to bolts being previously over-tightened is on the onus of the owner to repair/remove/refit. Headlight fitting/removal is not covered by the guarantee, and will be additionally payable for any warranty work that is undertaken for any fitting in house. For any fittings carried out by a third party, no refunds/partial refunds/contributions will be made for any warranty work that we undertake.

Any cosmetic issues must be raised within 72 hours of receival of the custom headlights. After this time window, any cosmetic issues are not covered by our guarantee.

Minor misting/condensation is not covered under out guarantee/warranty. Level of misting/condensation is shown under our support guides.

All aftercare instructions must be adhered to in order retain guarantee/warranty.


Like all other modifications, your custom headlights require car after being fitted to ensure that you get the most from your new purchase.

It's a similar situation to:

  • When getting PPF applied to your vehicle - letting the PPF set, and ensuring that your car isn't aggressively washed on the PPF edges
  • When getting your car painted - letting the paint cure and offgas, and not use any coarse polishing
  • When fitting splitters or lips - avoiding kerb/potholes or anything similar that would cause damage

As your new custom headlights are a custom/bespoke item, they also require you to take care of them to get the most out of them & to ensure that common issues are avoided. This is not an exhaustive list, but it'll give a good indication of what's required:

  • Not pressure washing the headlight seals at close range to remove or disturb the replacement sealant when washing your car
  • Not applying acidic products, or anything that will interfere with the sealant on the headlight when washing your car
  • Not touching/removing/disturbing the sealant on the headlights
  • Not applying or directing water into areas of the headlight that aren't designed to be watertight (for example spraying the adjustment mechanisms with soapy water if you're PPFing the headlights)
  • Not removing any warranty stickers to ensure that your warranty isn't voided
  • When removing/replacing bulbs, ensuring that the bulb/gasket/bulb holder/cap is seated back on correctly to not allow any water ingress into the headlight

All aftercare instructions must be adhered to in order retain guarantee/warranty.

Guarantee/Warranty Claims

If you need to return your headlights back to us for any warranty work, postage to us will need to be arranged and paid for by you. For returns back to you, we will arrange a DHL shipment from our commercial premises and give you a number of shipping levels/options. Return shipping will need to be paid in full before we complete the consignment and supply tracking numbers. Any returns to us will need to be packaged securely and properly - we will not be liable for any damage in transit on the way to us. Recommended box size is 40cm x 40cm x 40cm and the headlight surrounded by bubble wrap at every corner/angle.

Shipments back to you will be insured for a minimum of £1,000 via DHL.