Guarantee/Warranty - Lens Replacement

What's covered

• 2 years on the lens replacement work: removing the old lens, fitting the new lens, the new sealant, and the seal between the lens and the housing.
• Water getting in through the lens seal in that time, once the settling period has passed (see misting and condensation below).
• Lenses supplied by us: 1 year against defects as a product, and covered by the 2 years when we fit them.

What's not covered

• Damage to the new lens after it leaves us, such as stone chips or impact.
• Any claim once the vehicle has been involved in an accident.
• Parts we didn't work on: bulbs, control units, LED modules and drivers, ballasts, wiring, levelling motors and caps.
• Damage to other parts, labour charged by third parties, or any cost beyond repairing or replacing what we worked on or supplied.
• Faults that were already there before the service, including water damage to electrical parts.
• Signs of tampering, mishandling, mis-powering, reverse engineering or disassembly, or caps, stickers or seals removed.
• Installation error, if not fitted by us.
• A vehicle not fitted with the correct parts to factory specification, for example missing or damaged wheel arch liners.
• The warranty is for the purchaser only and isn't transferable.

Time limits

• Cosmetic concerns: raise them within 72 hours of receiving your headlight.
• Fitting, if we fitted your headlight: raise any issue within 7 days. After that, normal fitting charges apply.

Fitting

• If we fit your headlight, the bumper goes back at least as it arrived, as long as all bolts, screws, clips and clamps are present and undamaged. Raise any bumper fit or alignment issue at handover: we can't guarantee it once the vehicle has left us.
• Extra fitting or parts charges may apply to a vehicle that has been in an accident, had a poor bumper fit before, or has the wrong fixings or poorly fitted aftermarket parts. We can supply new OEM fixings if they're in stock or asked for in advance.
• Vehicles and work left with us are at the owner's risk.
• If the wheels are removed, they must be rechecked and retorqued after 50 miles. Bring your locking wheel nut on the day. Wheel bolts that snap because they were over-tightened before are the owner's responsibility.
• If we're not fitting it, we recommend professional removal and fitting. We're not liable for damage from fitting it yourself.
• Coding may be needed for all features to work. Coding and its fees are the buyer's responsibility.
• If a third party fitted your headlight, we don't refund or contribute towards their costs for any warranty work we do.

Misting and condensation

For the first 2 to 4 weeks, light misting at the edges and corners is normal while the air inside the headlight settles. This takes longer in cold, wet or humid weather. After that, misting keeps reducing until the headlight behaves as it did from the factory. Headlights are vented units, so some misting in cold or wet weather is normal for good. We follow OEM workshop guidance:

OEM workshop reference images, used for reference only. We don't own any images or text unless we state that we do. See our care information for more.

Making a claim

WhatsApp us with photos first, and we'll assess it and advise on the next step.

• If you're sending it yourself, pack it securely: one box of about 55 x 45 x 40 cm per headlight, with bubble wrap at every corner and packing peanuts. We're not liable for damage on the way to us.
• Where shipping is at your cost, the return shipping is paid in full before we book it and send tracking.
• We return it by DHL, insured. Check it for damage before accepting the delivery. Any damage on the way back to you is claimed through DHL's insured claim procedure.
• A claim follows the same route as the service: if your headlight was dropped off, or we removed and refitted it, the same applies for the claim, with the same charges where they apply.
• We may cover extra charges at our discretion. This isn't guaranteed and shouldn't be assumed.

Dispute resolution and limitation of liability

For any service failures or warranty concerns, our internal resolution process must be followed in full before any external action is taken. This means contacting us directly, allowing us to inspect the product or work in question, and cooperating with our assessment process. We will not engage with any external dispute resolution body, ombudsman, or legal correspondence where our internal process has not first been completed. Any attempt to bypass this process - including imposing preconditions on an inspection, refusing to return the product for assessment, or escalating to third parties before our process has concluded - will be treated as a failure to follow our procedure, and we will not be obligated to offer any further remedy until the process is resumed and completed.

To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, incidental, or special losses arising from or in connection with any product or service we provide. This includes but is not limited to: loss of use of the vehicle, hire car costs, travel expenses, loss of earnings, costs of alternative repairs carried out by third parties without our prior written agreement, or any other costs beyond the direct value of the work or product originally supplied. Our maximum liability in respect of any valid warranty claim shall not exceed the original price paid for the specific product or service in question. Nothing in these terms affects your statutory rights or limits any liability that cannot be excluded or limited by law.