Terms & Conditions - Lens Replacement

Booking and payment

• A non-refundable 25% deposit per headlight is paid when you book. The balance is paid once the work is done, before your headlight is collected or sent back.
• Your booking date (and fitting date, if selected) may be moved due to (but not limited to) the following reason(s): Act of God, weather, staff resource issues, or illness. If we are unable to fulfil your booking date, you will be given as much notice as possible and rebooked for our first opportunity. We are not liable or responsible for any fees, charges or losses you may experience due to your booking being moved.

Getting your headlight to us

• Your headlight must be with us by 10am on your booking day.
• The 3 day turnaround applies when your headlight is booked in advance, matches what was booked, is complete and is completely dry inside. If it needs drying out, or more work is found, that time is added.
• Boxes larger than 55 x 45 x 40 cm need a custom quote for DHL collection, so tell us the size when you book.
• Transit insurance up to £800 can be added for £15 + VAT per leg.
• If you're sending it yourself, packing it securely is your responsibility. We're not liable for damage on the way to us.

Extra damage

• We check your headlight before starting. If we find extra damage, we tell you and get your OK before doing anything more.
• Any extra damage must be repaired at the same time as the lens replacement. We don't do partial repairs.

Media and free services

• We own all media taken by team members of the headlight and vehicle in for the service(s) completed.
• No refunds/partial refunds/contributions will be made for any free services that have not been carried out, or partially carried out (for example coding).

ADAS recalibration

Our services may involve the removal and refitting of headlight assemblies and associated components. Where a vehicle is equipped with Advanced Driver Assistance Systems (ADAS) - including but not limited to forward-facing cameras, adaptive cruise control sensors, lane departure warning, automatic emergency braking, adaptive headlight levelling, or matrix/intelligent lighting systems - it is the vehicle owner's responsibility to ensure that any affected ADAS components are recalibrated to the vehicle manufacturer's specification following completion of the works. ADAS recalibration is not included within our standard services. Operating a vehicle with uncalibrated ADAS systems may result in incorrect operation of safety-critical features, failure to meet roadworthiness requirements, and potential invalidation of insurance or manufacturer warranty. By instructing to proceed with any work, the customer confirms they are aware of their vehicle's ADAS specification and accepts responsibility for any recalibration required as a result of the works carried out.

• When recalibration is needed: removing or refitting a headlight, bumper or any associated component, or making or breaking any ADAS loop, connector or wiring (for example unplugging a headlight, sensor or camera), can mean the vehicle's ADAS needs recalibrating afterwards. This applies whether the work is done by us, by you or by anyone else.
• Not something we do: we don't cover, carry out, perform or pay for ADAS recalibration, or any related coding, initialisation, headlight aim or levelling calibration, or diagnostics. These are carried out by a main dealer or a qualified ADAS specialist, at the vehicle owner's cost.
• No liability: we accept no liability for anything to do with ADAS, including any warning light, fault code, incorrect operation or failure of any ADAS system or feature after our work, any MOT failure, or any effect on your insurance or manufacturer warranty.
• No refunds or contributions: we don't refund, part refund or contribute towards ADAS recalibration, diagnostic fees, dealer or third-party charges, hire cars, travel or any other cost relating to ADAS, whether or not our work made recalibration necessary.
• Have any required recalibration carried out before relying on these systems.

Nothing in these terms affects your statutory rights or limits any liability that cannot be excluded or limited by law.

Acceptance

By ordering any of our products and/or services, you understand and accept everything outlined.

See also our guarantee/warranty and care information.