BMW & Mini Diagnostics
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Service Information
Our diagnostics service utilises our up-to-date genuine online platform available to authorised BMW Group independent specialists to quickly and accurately identify & pinpoint errors in your vehicle.
With a comprehensive description of what is causing the errors and when they occurred, we can identify and pinpoint any critical issues to ensure your vehicle is safe and efficient.
Our hardware and software used in this service meet or exceed specifications within BMW Group's main dealers.
Availability
Our diagnostic service is available on Tuesday evenings, from 6 PM to 10 PM, and all day Saturday.
Booking Your Appointment
If you have a preferred time, please get in touch with us as soon as possible after placing the order, including the time that suits you. If we don't hear from you after placing your order, your appointment will default to the following Saturday at 10 AM.
Digital Diagnostic Reports
Digital diagnostic reports will be supplied on request only during your scheduled appointment and are not retrospectively available after your appointment.
Important Information
Any CAN blockers or modifiers (if fitted) must be removed or disabled before your appointment. Examples are; JB4, Ghost immobilisers, and key duplication blockers. If we cannot read your vehicle due to the installed and active items, you will still be charged in full for your appointment.
Your OBD port must be easily accessible if it has been relocated.
If you have an FRM installed in your vehicle affected by the common firmware issue and your FRM becomes unresponsive during your session, we will not take any liability for this issue. However, if requested, we will do our best to assist and organise a repair with a third party.
Guarantee/Warranty - Specialist Services
There is no guarantee/warranty with this service, and the service is offered on an as-is basis.
Terms & Conditions - Specialist Services
Digital copies of your diagnostic log will be supplied on request only, and are not retrospectively available after your appointment.
All CAN blockers/modifiers must be removed or disabled prior to your appointment. Examples of these are; JB4, Ghost immobilisers, key duplication blockers. If we are unable to read your vehicle due to these items being installed and active, you will still be charged for your appointment.
If we are coding in used modules for you, it is your responsibility to ensure that the module(s) are the correct hardware and compatible with your vehicle.
For remote coding, please ensure that you are fully set up (all required items are connected and functional) before your remote session to make sure that we make the most out of your allotted time.
If you have an FRM installed in your vehicle that is affected by the firmware issue and your FRM becomes unresponsive during your diagnostic session, we will not take any liability for this issue. However, we will do our best to assist and organise a repair with a third party if requested.
Your appointment date may be moved due to the following reason(s): Act of God, weather, staff resource issues. If we are unable to fulfil your appointment date, you will be given as much notice as possible and rebooked for our first opportunity. We are not liable or responsible for any fees. charges or losses you may experience if your appointment date is moved.
We own all media taken by team members of the vehicle in for the service(s) completed.
By ordering any of our services, you understand and accept everything outlined.
Return & Refunds - Specialist Services
Due to the as-is basis of the provision of this service, we are unable to offer any refunds for this service.
