Care Information - Refurbishment & Repair

 

You can use your car as normal after our service - the materials, components & processes we use within the headlight rebuild exceeds OEM specification to ensure long lasting performance without any compromises.

Guarantee/Warranty - Refurbishment & Repair

 

IMPORTANT INFORMATION - PLEASE READ IN FULL

 

Post Purchase - Following A Lens Replacement or Refurbishment

There will be misting in the headlights over the next 2-4 weeks as the air inside of the headlight cycles and balances to the same temperature/humidity levels as the ambient outside air. This will be prolonged if the weather is cold, raining etc (during high humidity levels). This will commonly be in the corners/edges of the headlight.

Following this, the headlight will have continual reduced misting until it falls in line with how it worked from factory. Misting when cold and wet is common and acceptable as the headlight is an open unit. 

Read further on the page to see references photos of acceptable misting. 

During the balancing out phase, if you see any physical water droplets across the headlight (under unacceptable misting/condensation on the reference photos), please get in touch with us as this is not normal operation and will need to have remedial work carried out under your warranty. Do not remove any caps, stickers, etc on the headlight as this will invalidate your warranty. 

 

Products
1 year guarantee on all products/parts regardless of manufacturer or supplier with the exception of BMW which comes with 2 years. For any warranty claims on BMW supplied parts, the vehicle will need to go to our BMW dealer for initial diagnosis which is chargable. If the supplied part is shown to be at fault, this will be replaced by BMW. Not valid if the products show signs of tampering, mishandling, mis-powering, reverse engineering, disassembly, installation error (if not installed by us), or if the vehicle is involved in an accident. Warranty will be voided if the vehicle is not fitted up with the correct parts to match factory specification, i.e. missing/damaged wheel arch liners. The warranty is for the purchaser only, and not transferable to a future owner. Our product warranty covers the supplied part only. It does not cover consequential damage to other components, labour charges incurred by third parties, or any costs beyond the replacement or repair of the warranted part itself.

Services
1 year guarantee on all of services/workmanship with the exception of specified Refurbishment & Repair which comes with 2 year guarantee. Not valid if the service show signs of tampering, mishandling, mis-powering, reverse engineering, disassembly, or if the vehicle is involved in an accident. Warranty will be voided if the vehicle is not fitted up with the correct parts to match factory specification, i.e. missing/damaged wheel arch liners. The warranty is for the purchaser only, and not transferable to a future owner. Cosmetic issues will only be covered by the guarantee for any concerns raised within 28 days. Our guarantee covers defects in the work we actually performed - it does not extend to the failure of unrelated components, pre-existing faults, or parts not within the scope of the original service. Where a headlight contains multiple systems (e.g. LED modules, ballasts, wiring looms, levelling motors), our warranty applies only to the specific element(s) we worked on.

Fitting
When fitting is opted for, bumper fitment will be as the vehicle arrived (at a minimum) as long as all the bolts, screws, clips and clamps (fixings) are present and correct when the vehicles arrives. If you are missing or have any damaged fixings, the same fitment cannot be guaranteed. Once a vehicle has left our premises, we cannot guarantee the bumper fitment or alignment - any issues must be raised on vehicle handover. Excess fitting/parts charges may be applicable for non factory fit vehicles, specifically on vehicles that have either; been involved in an accident, have had a previous poor bumper fit, have incorrect fixings present or incorrectly/poor fitting of aftermarket parts. We can additionally supply and fit brand new OEM fixings if in stock, or if advised beforehand. Work undertaken & vehicles left on premises at the owners risk. Wheels must be rechecked and retorqued 50 miles after fitting (if they are removed during the fit). Locking wheel nuts must be supplied on the day for the fitting to be carried out. Any snapped wheel bolts due to bolts being previously over-tightened is on the onus of the owner to repair/remove/refit.

If fitting is not being carried out by ourselves. we recommend professional removal and installation of the headlights, and we are not liable for any damage incurred from self installation. 

Coding may be required for the headlights for all features to function correctly. Coding and associated fees are the responsibility of the buyer.

If we're fitting at our commercial premises, headlight fitting/removal is covered within the guarantee for any issues raised within 28 days, after this time period any remedial work undertaken will be subject to normal fitting charge.

For any fittings carried out by a third party, no refunds/partial refunds/contributions will be made for any warranty work that we undertake.

Fogging/Condensation
We reference OEM workshop material & guidelines for fogging and condensation which is:

Headlight fogging fault pattern

Certain weather conditions can lead to fogging on the inside of the headlight lens.This is not necessarily a fault that requires replacement of the headlight.

Top row (A): Permissible fogging. Headlight does not need to be replaced.
Bottom row (B): Impermissible fogging. Warranty claim to be raised.

Headlights are fogged over
Repair notice for assessing condensation in the headlamp

The images show the difference between mild and severe condensation in the headlamps of various vehicles.

• A headlamp with substantial condensation can be recognised by the formation of droplets on the inside of the headlamp unit
• The appearance of moisture immediately following cleaning in a car wash or after the vehicle is driven in heavy rain can point to severe condensation and possibly indicate a headlight that is not effectively sealed. Usually occurs only on one side
• The condensation phenomenon is promoted by damp, humid air that penetrates into the headlamp from the outside by entering through the ventilation system. This then evaporates in the headlamp while it is still warm, and when the unit cools it then precipitates to form condensed moisture of the inside of the headlamp lens
• This neither causes corrosion damage to the headlamp, nor does it exercise a negative impact on the intensity of the light that it emits.
  

 

1 Light fogging
2 Heavy fogging

We will only warranty headlights if they fall under heavy/permissible fogging. Anything that doesn't fall within the above constraints is not considered to be an issue, and won't be covered under our warranty.

 

Claims
If you need to return your headlights back to us for any warranty work, postage to us will need to be arranged and paid for by you. For returns to you, we will arrange a DHL shipment from our commercial premises and give you several shipping levels/options. Return shipping will need to be paid in full before we complete the consignment and supply tracking numbers. Any returns to us will need to be packaged securely and properly - we will not be liable for any damage in transit on the way to us. Recommended box size is 50cm x 45cm x 40cm per headlight and the headlight surrounded by bubble wrap at every corner/angle with packing peanuts. 

Shipments back to you will be insured via DHL and must be checked for damage before being accepted. This is in line with DHL’s guidance for high value items. For any damage sustained in transit on the outbound journey, DHL’s insured claim procedure must be followed. 

For any other methods of logistics, i.e. we remove and refit the headlight or the headlight is dropped off to us, the same process and charges will apply if applicable. The same complete service will need to be mirrored - for example, if the headlight is dropped off to us for the service then it will need to be dropped off to us for any remedial works or checks. 

We may cover additional internal charges at our discretion. This is not guaranteed and should not be assumed.

Dispute Resolution & Complaints
For any service failures or warranty concerns, our internal resolution process must be followed in full before any external action is taken. This means contacting us directly, allowing us to inspect the product or work in question, and cooperating with our assessment process. We will not engage with any external dispute resolution body, ombudsman, or legal correspondence where our internal process has not first been completed. Any attempt to bypass this process - including imposing preconditions on an inspection, refusing to return the product for assessment, or escalating to third parties before our process has concluded - will be treated as a failure to follow our procedure, and we will not be obligated to offer any further remedy until the process is resumed and completed.

Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, incidental, or special losses arising from or in connection with any product or service we provide. This includes but is not limited to: loss of use of the vehicle, hire car costs, travel expenses, loss of earnings, costs of alternative repairs carried out by third parties without our prior written agreement, or any other costs beyond the direct value of the work or product originally supplied. Our maximum liability in respect of any valid warranty claim shall not exceed the original price paid for the specific product or service in question. Nothing in these terms affects your statutory rights or limits any liability that cannot be excluded or limited by law.

 

All workshop material used for reference only, and we do not own any images or text unless it explicitly states our ownership.

Terms & Conditions - Refurbishment & Repair

 

 

Your fitting date may be moved due to (but not limited to) the following reason(s): Act of God, weather, staff resource issues, or illness. If we are unable to fulfil your booking date, you will be given as much notice as possible and rebooked for our first opportunity. We are not liable or responsible for any fees, charges or losses you may experience due to your booking being moved.

We own all media taken by team members of the vehicle in for the service(s) completed.

No refunds/partial refunds/contributions will be made for any free services that have not been carried out, or partially carried out (for example coding).

Our services may involve the removal and refitting of headlight assemblies and associated components. Where a vehicle is equipped with Advanced Driver Assistance Systems (ADAS) - including but not limited to forward-facing cameras, adaptive cruise control sensors, lane departure warning, automatic emergency braking, adaptive headlight levelling, or matrix/intelligent lighting systems - it is the vehicle owner's responsibility to ensure that any affected ADAS components are recalibrated to the vehicle manufacturer's specification following completion of the works. ADAS recalibration is not included within our standard services. Operating a vehicle with uncalibrated ADAS systems may result in incorrect operation of safety-critical features, failure to meet roadworthiness requirements, and potential invalidation of insurance or manufacturer warranty. By instructing to proceed with any work, the customer confirms they are aware of their vehicle's ADAS specification and accepts responsibility for any recalibration required as a result of the works carried out.

By ordering any of our products and/or services, you understand and accept everything outlined.

 

Returns/Refunds - Refurbishment & Repair

 

Due to the bespoke nature and speciality of these products & services, we do not accept returns or issue refunds, but will repair any defective components as per our guarantee as this is a service carried out to your defective components.

The cost of the product and service is a combination of our time spent along with our products/stock that have been purchased in for your specified service. Cancellations are subject to a 25% non refundable fee.

This is in line with Government guidance on custom products & services. Our products & services will be documented and demonstrated where possible to ensure that we can show they are not faulty.