Returns/Refunds - Lens Replacement

Returns, refunds and cancellations for your headlight lens replacement.

Due to the bespoke nature and speciality of these products & services, we do not accept returns or issue refunds, but will repair any defective components as per our guarantee as this is a service carried out to your defective components.
This is in line with Government guidance on custom products & services. Our products & services will be documented and demonstrated where possible to ensure that we can show they are not faulty.

A non-refundable 25% deposit per headlight is paid when you book. The balance is due once the work is complete.
The cost of the product and service is a combination of our time spent along with our products/stock that have been purchased in for your specified service. Cancellations are subject to a 25% non refundable fee.
Need to move your booking? Give us at least 24 hours' notice and your deposit carries over to the new date. With less notice, the deposit is lost.

Down to us: if we find damage we can't repair when we inspect your headlight, or the lens you need can't be supplied, we refund your deposit.
Down to the booking: if you decline a repair to extra damage we find (we don't do partial repairs), or your headlight isn't the model, version or side that was booked, or isn't complete, the deposit is kept.
Either way, your headlight is returned unrepaired, and return shipping is at your cost unless it was already paid for.

Once a lens has been fitted as part of your lens replacement, it can't be returned. Any fault is covered by our warranty.
Special-order lenses can't be cancelled or refunded once ordered.

DHL collection and return, and transit insurance, aren't refunded once the shipment has been booked.

Your headlight is held until the balance is paid.
If your headlight isn't paid for and collected (or its return booked) within 14 days of the work being completed, storage is charged at £10 + VAT per headlight per week from day 15.
If it's still unpaid and uncollected 90 days after the work was completed, we'll give you written notice. If it isn't collected after that notice, it may be sold or disposed of to cover what's owed.
Any refund is made to the original payment method within 14 days.

Nothing in these terms affects your statutory rights or limits any liability that cannot be excluded or limited by law.

Questions about a refund or cancellation? Message us.