Specialist Services - Terms & Conditions
Digital copies of your diagnostic log will be supplied on request only, and are not retrospectively available after your appointment.
All CAN blockers/modifiers must be removed or disabled prior to your appointment. Examples of these are; JB4, Ghost immobilisers, key duplication blockers. If we are unable to read your vehicle due to these items being installed and active, you will still be charged for your appointment.
If we are coding in used modules for you, it is your responsibility to ensure that the module(s) are the correct hardware and compatible with your vehicle.
For remote coding, please ensure that you are fully set up (all required items are connected and functional) before your remote session to make sure that we make the most out of your allotted time.
If you have an FRM installed in your vehicle that is affected by the firmware issue and your FRM becomes unresponsive during your diagnostic session, we will not take any liability for this issue. However, we will do our best to assist and organise a repair with a third party if requested.
Your appointment date may be moved due to the following reason(s): Act of God, weather, staff resource issues. If we are unable to fulfil your appointment date, you will be given as much notice as possible and rebooked for our first opportunity. We are not liable or responsible for any fees. charges or losses you may experience if your appointment date is moved.
We own all media taken by team members of the vehicle in for the service(s) completed.
By ordering any of our services, you understand and accept everything outlined.