This is an expansion on the guarantee/warranty outlined within each product page of custom headlights.
Warranty (Custom Headlights)
1 year guarantee on all parts regardless of manufacturer or supplier. Not valid if the products show signs of tampering, mishandling, mis-powering, reverse engineering, disassembly, installation error (if not installed by us), or if the vehicle is involved in an accident.
1 year guarantee on all of our workmanship. Not valid if the workmanship show signs of tampering, mishandling, mis-powering, reverse engineering, disassembly, or if the vehicle is involved in an accident.
Fogging & Condensation
We reference OEM workshop material & guidelines for fogging and condensation which is:
Certain weather conditions can lead to fogging on the inside of the headlight lens.This is not necessarily a fault that requires replacement of the headlight.
The images show the difference between mild and severe condensation in the headlamps of various vehicles.
- A headlamp with substantial condensation can be recognised by the formation of droplets on the inside of the headlamp unit
- The appearance of moisture immediately following cleaning in a car wash or after the vehicle is driven in heavy rain can point to severe condensation and possibly indicate a headlight that is not effectively sealed. Usually occurs only on one side
- The condensation phenomenon is promoted by damp, humid air that penetrates into the headlamp from the outside by entering through the ventilation system. This then evaporates in the headlamp while it is still warm, and when the unit cools it then precipitates to form condensed moisture of the inside of the headlamp lens
- This neither causes corrosion damage to the headlamp, nor does it exercise a negative impact on the intensity of the light that it emits
Top row (A): Light/permissible fogging. Headlight does not have any issue under warranty.
Bottom row (B): Heavy/impermissible fogging. Headlight will be checked & any workmanship issues resolved under warranty.
Illustrated on the F20/F21
Illustrated on the F30/F31
Illustrated on the F33/F34
Illustrated on the F10/F11/F18
Illustrated on the F10/F11/F18 LCI
Illustrated on the F12/F13/F06
Illustrated on the F01
Illustrated on the R5x
1: Light/permissible fogging. Headlight does not have any issue under warranty.
2: Heavy/impermissible fogging. Headlight will be checked & any workmanship issues resolved under warranty.
Any cosmetic issues must be raised within 72 hours of receival of the custom headlights. After this time window, any cosmetic issues are not covered by our guarantee.
Please note as these headlights are a custom/bespoke item, it is your responsibility to take reasonable care of them; this includes but is not limited to; not pressure washing the headlight seals close enough to remove or disturb the replacement sealant, when removing/replacing bulbs ensuring that the bulb/gasket/cap is seated properly to not allow any water ingress, removal of any guarantee/warranty stickers, etc.
Please see 'Caring For Your Custom Headlights' for more information.
All workshop material above is used for reference only, and we do not own any images or text unless it explicitly states our ownership